Agent Creative · Player support
Help at the table.
Account trouble, a purchase question, or something that went wrong in a game? Here’s how to reach us.
Prefer your own email app? Write to sean@agentcreative.io.
Help us find the problem
Put Spades in your email subject. Include your player name, device model, app version if you know it, and a short description of what happened. A screenshot and the approximate time can help.
Never send your password, recovery key, device-transfer code, full payment-card details, or Apple or Google account credentials.
Recover or move your account
If you added an email and password, use the account sign-in and password-recovery controls. Keep your recovery key private. Before changing devices, use the account’s device-transfer feature or confirm that you can sign in on the new device.
A guest account may be difficult to recover after deleting the app or losing a device. If you are locked out, email support with your player name and the email linked to the game account, if any. We may need to verify ownership; a display name alone is not proof.
A purchase didn’t appear
First check that you are signed into the intended game account and the Apple or Google account used for the purchase. Use Restore purchases for eligible permanent items. Restoring a permanent item does not refill spent coins.
If you still need help, include the item name and store order identifier in your email. Apple and Google process store payments; do not email payment-card information. Deleting your game account does not itself request a store refund.
Your account, your choice
Request account deletion
You can request deletion without reinstalling the app or signing in to this website.
- Email sean@agentcreative.io with the subject Spades account deletion.
- Include your player name and the email linked to the game account, if registered. For a guest account, include your player identifier if you have it.
- We may ask for information to verify account ownership. Never send a password, recovery key, or device-transfer code.
Delete directly in the app
On iPhone, open Account → Your data → Delete my account. On Android, open your account panel and choose Delete my account in the device transfer, export and privacy section. Both flows ask you to confirm before deleting.
What deletion means
Deletion removes the player account, sign-in access, coins and associated account and social records. Completed game records may remain for the other players with the deleted player’s seat identity removed. Certain purchase and moderation records may be retained for purchase handling, fraud prevention and abuse review; they are not necessarily anonymous.
Deletion cannot be undone through the app. It does not erase records held independently by Apple or Google. For questions about retained information or a request concerning particular data, email the same support address.
Report conduct or appeal a decision
Use the game’s Report and Block controls, or email support with the player name and enough context to identify the incident. To appeal a moderation decision, include your player identifier and the notice or report reference, if supplied.
Read the community and fair-play rules, including the rule against sharing information about a live hand.